South Devon Dental

South Devon Dental Practice has been providing exceptional care to patients for decades, dating all the way back to the 1950s. Since May 2021 however, they have continued their approach to innovation by implementing the latest dental technology, including Dentally Portal. By integrating this feature, South Devon is revolutionising their patient experience, surpassing their expectations and providing top-tier patient communications with ease.  

“Dentally is really well received by all of our associates and the practice management team finds the reports user-friendly and extracting - like a wobbly wisdom tooth!” 

- Dr Sam Steevenson; Practice Owner/Partner  

Why did you decide to change your patient management software? 

“It was a simple, user-friendly, cloud-based system that seemed to align with our growing practice ambitions.”  

What made you choose Dentally Portal?  

“It was already established at a time when online systems were just emerging.”  

How did you find the onboarding process?  

“Straightforward, simple, easy, and thorough.”  

How has Dentally enhanced your patient experience?  

“It allows us to investigate key performance features easily and quickly with its reporting system, this helps us identify areas where we can do better, such as patient recall.”  

How has your new patient experience affected your overall practice growth? 

“I personally have seen a noticeable increase in new patient bookings via Portal. All of our associates have signed up for online booking and have been appreciative of the additional new patients receiving in their diaries.”  

How has it affected the day-to-day process of your admin team? 

“They are very happy.  A chunk of new patient bookings have been automated, so they can focus on other aspects of new patient experience.”  

Are there any particular features of Portal that you enjoy or find useful? 

“The ability to tailor the type of appointments and the patient facing descriptions of those appointments to our different clinicians is really useful. For example, we have tailored our treatment coordinator’s new patient bookings in a way that patients find it comfortable to proceed. “   

Would you recommend Dentally Portal to other practices? 

“Yes, without a doubt, I have done already!”  

If you're considering streamlining your patient communications, then look no further than Dentally Portal. Trusted by thousands of practices worldwide, South Devon Dental is just one example of its effectiveness. With Portal, you can offer your patients the flexibility and control to book and manage their appointments at their convenience. This allows your receptionist team to focus on other essential areas of the practice, saving precious time and resources. By embracing Dentally Portal, you empower your patients to actively manage their dental care journey with you. For more information on how Dentally Portal can revolutionise your patient communications, visit here.