Dentally FAQs

Got a question about Dentally? You’ll find answers to some of the most commonly asked questions right here. If you still need our help, take a look at our pricing plan or get in touch.

Popular FAQs
Moving to Dentally
Pricing
Integrations

How secure is our data with Dentally?

Security is at the core of Dentally’s design and is delivered in two parts. Firstly, in how we support you and advise on what you can do in terms of your practice and your team through specific privacy features. And secondly, in how we encrypt your information within our platform to give you complete peace of mind. Find details of our user security here and platform security here.

What makes Dentally different?

First of all we are cloud-based, giving you greater flexibility to run your practice management software. Importantly Dentally for private practices is built to help you reduce costs while growing your business and prioritising patient care. It’s flexible, scalable, and reporting is seamless.

What happens if the internet goes down?

In the rare case that you lose your internet connection, you can still use Dentally. A data hotspot on your mobile phone using a 3G/4G data connection or a back-up router which can run on a SIM card will be more than sufficient to run the software over a mobile connection. Dentally does not require a large amount of data to allow you to run your practice.

Can I manage my NHS contracts easily with Dentally?

Submitting, managing and reporting on your NHS work is simple with Dentally. NHS work is claimed directly from the patient chart with just a few clicks when you complete the plan and feedback on your claims is received the next day. Manage the status of your claims, and track your awarded and forecasted UDAs with real time reporting so you can keep on top of your NHS contracts. Read about NHS Scotland here and NHS England and Wales here.

What kind of reporting capability is in Dentally?

There are plenty of useful and powerful reports so you can make informed decisions with accurate and intuitive statistics, whether you are tracking your private work or managing your NHS contracts. Reports can be tailored to your practice with multiple filters, and you can favourite those that you use most frequently.

Is there a choice of onboarding packages?

We provide three different onboarding options so you can choose what works for your specific needs at your dental practice, whether you are looking for a self-service plan, a guided service including remote or onsite training or our tailored premium service. Learn about onboarding.

What is involved in the onboarding process?

At Dentally we work with you to ensure switching your patient management software is a smooth process from start to finish, collaboratively working with you to ensure a smooth transition from a methodical approach to your data migration, comprehensive training to responsive support.

What kind of support do you offer?

Responsive support is what we do, whether we are looking after new or existing customers, large or small dental practices. Customers can call us or send us a message within the Dentally software, and our experienced and friendly Customer Success team will respond quickly. Take a look at our support area which features some informative step-by-step guides to every aspect of Dentally.

Do you have a pricing plan?

Every practice is unique, so we’ve got a pricing plan to meet your needs, no matter what your practice size. The prices shown on our website are simply indicative and we can put together a tailored pricing proposal for you to ensure we meet your bespoke requirements. Take a look at our pricing page here.

Do I need to pay for a year upfront?

You can decide whether you wish to pay monthly or annually. Our team will discuss this with you.

Can I integrate Dentally with other software tools?

Dentally’s API uniquely allows you to securely integrate your patient management software with a number of third-party platforms to create an end-to-end clinical and practice workflow, saving you time and resources.

How can I link to my digital imaging?

Dentally can integrate with lots of different types of imaging and radiography software. The Dentally imaging bridge allows you to seamlessly open a patient’s file in your imaging software with the click of a button.