When her practice flooded in 2013, Dr. Cecilia Bajusz faced the challenge of rebuilding from the ground up. After spending a few years working as an associate, she’s now in a position where operations are afloat again, but she recognized the need for a more efficient way to manage them. That’s where Dentally came in. Now leading her family-led team, she values Dentally’s simplicity, efficient charting, and clear claims processing. She also commends the support and onboarding process, which made the transition seamless after such a turbulent time.
I was amazed at the support we received, just amazed. The Dentally team actually came out and spent a day with us; I've never heard of that, so it was fantastic!"
- Dr. Cecilia Bajusz
Dr. Cecilia Bajusz: I lost a lot of patients due to flooding in 2013, so I'm still rebuilding what I had before. My practice originally opened in 1996 when my son was born, so it was a big year! We do general dentistry and attract mostly an adult demographic. My son, Hunor, spent his childhood at the practice entertaining a lot of our patients and is now the practice manager. His partner, Susan, focuses on our admin, so I get to focus on clinical care. We also have a dental assistant and a technician who takes care of our equipment.
Dr. Cecilia Bajusz: There was just too much admin. It was difficult to keep up with the claims management.
Dr. Cecilia Bajusz: I liked the simplicity of Dentally, and the way it was shown to me in the demo by the team at Henry Schein One, I knew Dentally was going to be perfect for my practice.
Susan: It's so much easier, I actually love it! It makes everything faster. Using Dentally has helped with claims because when we used to handwrite them and send them by mail, there were often mistakes. Sometimes the numbers would be incorrect, and the claim would get sent back, meaning we’d have to resend it. But when we submit them online, that doesn't happen.
Also, the treatment pricing with Dentally is really easy. It only takes a few seconds, and it saves us a lot of time.
Hunor: Dentally gives you a really clear graph of both daily and monthly production, which makes tracking so much easier.. Plus, we can see outstanding and unpaid balances at a glance, so we always know exactly who owes what. Searching between patients is simple too, with plenty of options to filter and find what we need quickly.
Jass: I really enjoy the fact that the Dentally team listens to the feedback and tries to help in whichever way they can.
Dr Cecilia Bajusz: I was amazed at the support we received, just amazed. The Dentally team actually came out and spent a day with us; I've never heard of that, so it was fantastic!
Hunor: I think we were all very satisfied with the onboarding team.
Hunor: It's been good, we are very happy with all of the Dentally support and team, especially Thomas, he has been very reliable, and we know that we can always reach out to him if we have any questions, he responds to emails quickly.
Susan: We can also find everything by ourselves using the Help Centre, which is really valuable.
Dr Cecilia Bajusz: I don’t know any other platform that would provide the support that we have received from you.
Susan: It saves us a lot of time.
Dr Cecilia Bajusz: Which a dentist doesn’t have.
Susan: Most of our patients love it, but some of our elderly patients are still adjusting, it just makes it easier to connect with some patients.
Hunor: Yes, mainly for the convenience. We also see it as a great way to attract new patients, especially the younger generation, who are more likely to engage with booking online.
Dr Cecilia Bajusz: I would say ease of use.
Susan: It gives me more time to concentrate on other things rather than just paperwork, I can focus more of my attention on our patients.
Hunor: I would like to highlight that the onboarding was so smooth and also the continuous support that we have received, I would recommend Dentally alone for those reasons. However, my third and probably most positive response – speaking as the Practice Manager, I believe Dentally really offered value for money.
If you find yourself in a similar position to Dr. Cecilia Bajusz, and are looking for a fresh start for your practice, then don't hesitate to reach out to a member of our team. Dentally is a product of collaborative efforts with dental professionals, and we continuously update our software to align with the latest trends in dentistry, take the step to future-proof your practice today!