Established in 1948 in Brisbane CBD, Queen Street Dental is a family-owned private practice. We are general dentists - two principal dentists and one associate - with expertise in conscious sedation and dental treatment. We are one of the very few private dental facilities in Brisbane providing general anaesthesia rooms as well as onsite laboratory facilities using Planmecca and PlanScan.  

Why choose Dentally

We were “forced” to move to Dentally when Henry Schein One withdrew support for Dentrix Ascend. I looked at a number of Cloud based PMS, including Core Practice, Praktika, and Ultimo. 

I was very close to choosing Core Practice, however the data transfer was not up to scratch. I felt that Dentally, Henry Schein One’s remaining cloud product could provide better data assurance.  

I was initially concerned that it was a UK based product but this has not appeared to lead to the detriment of the Australian customer. 

I do like the differing fee structure and the Health Funds don’t seem to have too great an influence in the workflow. 

What is your experience of moving to Dentally?

It was smooth – they allowed extended access to our Dentrix Data for a period – this was negotiated and they were receptive to my concerns. 

The training – online and in-person was a good mix of time and content. The staff grasped the basics very quickly.  

How did you find using Dentally?

It is relatively easy/intuitive. The basics can be achieved with a few clicks however it’s powerful enough to challenge the tech savvy clinician if they want to leverage all the features.  

Dentally Vision is easy to use and integrates with our stand alone digital scanner. 

What do you see as the key benefits of Dentally? (And Elevate) 

The Elevate Customer Success programme as an extra layer was a pleasant surprise.  I have enjoyed the focus on the data and the chosen KPIs are relevant. The structured six-month program is good.   

I like that the topic of “treatment planning” has hardly entered the discussion. In my experience, previous “practice improvement” programs focus too much on “selling” treatment. Elevate seems to be more about recall and surgery utilisation. That will translate to increased revenue regardless of the treatment plans presented. 

I have seen a slow and steady improvement in the recall effectiveness. The next step is pre-booking and this will take some time to implement.  

I have been impressed with the Dentally Portal and the real-time updating from the Online Booking link to the desktop. 

We are seeing an increase month on month for online booking. Patients are very receptive to the idea. We plan to run an information campaign in January 2025 to help educate and inform our patients of the online booking and patient portal features. 

Key Outcomes: 

• After embracing online booking, Queen Street Dental is now seeing over 30 online bookings per month, resulting in a time saving for front desk staff of 2.8hrs of phone time for simple bookings such as recalls 

• In the last six months, 328 forms were completed digitally by patients equating to more than 54 hours worth of front desk time saved on manual form filling/scanning 

• A recall effectiveness increase of +35% since the start of 2024 

• A more consistent chair time utilisation and uplift of around 20% across 3 practitioners 

• FTAs consistently lower than 1% 

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